- This Privacy Policy explains how Komrex Studio LLC ("Komrex", "we", "us") collects, uses, and protects your information when you visit komrex.co or use our services.
1. Information we collect
We collect information you provide directly and information gathered automatically:
- Information you give us: name, email address, business name, store URL, project details, and anything you include in an inquiry, audit request, consultation booking, or order.
- Payment information: processed securely by our payment provider and Shopify. We do not store full card details on our servers.
- Booking information: when you book a consultation, scheduling and meeting details are processed by our booking provider (Apntly) and connected calendar/video tools.
- Automatic data: IP address, browser type, device, pages viewed, and similar analytics data collected via cookies and similar technologies.
2. How we use your information
- To provide, deliver, and improve our services and your project.
- To respond to inquiries, deliver audits, and schedule consultations.
- To process payments and send order or booking confirmations.
- To send service updates and, where you have opted in, occasional marketing emails (you can unsubscribe at any time).
- To maintain security, prevent fraud, and meet legal obligations.
3. How we share information
We do not sell your personal information. We share it only with trusted service providers who help us operate, such as:
- Shopify — our website and store platform.
• Stripe / PayPal — to securely process payments and invoices.
- Apntly and connected calendar/video tools — to manage consultation bookings.
- Email and analytics providers — to communicate with you and understand site usage.
We may also disclose information where required by law or to protect our rights.
4. Cookies
We use cookies and similar technologies to keep the site working, remember preferences, and measure performance. You can control cookies through your browser settings; disabling some may affect how the site functions.
5. Data retention
We keep your information only as long as needed to provide our services, meet legal and accounting obligations, and resolve disputes. When no longer needed, it is deleted or anonymized.
6. Your rights
Depending on where you live, you may have rights to access, correct, delete, or restrict use of your personal data, and to object to certain processing — including rights under the GDPR (EU/UK) and CCPA (California). To exercise any of these, contact us at support@komrex.co
7. Data security
We take reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
8. International transfers
We operate from Lahore, Pakistan and work with clients worldwide
9. Children's privacy
Our services are intended for businesses and adults. We do not knowingly collect information from anyone under 16.
10. Changes to this policy
We may update this policy from time to time. The "last updated" date above reflects the latest version, and material changes will be posted on this page.
11. Contact us
Questions about this policy or your data? Email support@komrex.co