Because we provide custom, time-based creative and development work, this policy explains when refunds and cancellations apply. It works alongside our Terms of Service. Our goal is always to make things right — most concerns are resolved through revisions and communication, not refunds.
Our promise first. We stand behind our work with a satisfaction guarantee: within your package's revision rounds, we keep refining until you're happy with what we've built. We'd rather fix it than leave you unhappy.
1. Deposits & project work
- The 50% deposit reserves your project slot and covers the discovery, planning, and design work we begin immediately. Once work has started, the deposit is non-refundable.
- If you cancel before any work has begun, your deposit is fully refundable.
- If you cancel mid-project, fees for work already completed are payable; any amount paid beyond that is refunded.
- Dissatisfaction with design direction is addressed through your included revision rounds rather than refunds.
2. Strategy sessions (paid consultations)
- You may reschedule or cancel for a full refund up to 24 hours before your booked time.
- Cancellations within 24 hours, or no-shows, are non-refundable, as the time was reserved for you.
- Once a session has taken place, the fee is non-refundable.
3. Care plans
- Care plans are cancel-anytime with no lock-in. Cancel before your next billing date to avoid the next charge.
- Payments already made for the current period are non-refundable, but you keep full access for the period you've paid for.
- Annual plans may be cancelled at any time; refunds for unused months are at our discretion and, where given, are pro-rated minus any included discount already used.
4. Completed & delivered work
Once a project is completed and handed over, it is considered delivered and accepted, and payments are non-refundable. Issues reported during your post-launch support window are fixed under that support, not via refund.
5. How to request a refund or cancel
Email support@komrex.co with your name, order or booking reference, and the reason for your request. We aim to respond within 2 business days. Approved refunds are issued to your original payment method; processing times depend on your payment provider.
6. Chargebacks
If you have a concern, please contact us first — we're quick to help and want you satisfied. Initiating a chargeback without contacting us may delay resolution and could affect future work together.
7. Statutory rights
Nothing in this policy limits any non-waivable consumer rights you may have under the laws that apply to you.
8. Contact
Questions about refunds or cancellations? Email support@komrex.co and we'll help.